MENU CART {{currentCart.getItemCount()}}

Privacy Policy

DISCLAIMER

 

The site and its content are provided on an “as is” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). RICHLUX is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on RICHLUX. RICHLUX shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.

Although RICHLUX uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.

Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless RICHLUX from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that RICHLUX shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against RICHLUX for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of RICHLUX, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Links to other sites

Occasionally, RICHLUX may make available a link to a third party’s web site. These links will let you leave RICHLUX. The linked sites are not under RICHLUX control and RICHLUX is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. RICHLUX is not responsible for webcasting or any other form of transmission received from any linked site. RICHLUX provides the links only as a convenience. RICHLUX does not endorse the site or its use or contents.

 

PRIVACY STATEMENT

 

RICHLUX is strongly committed to protecting your privacy. We use the personal data we collect on the site for various purposes. Use of such personal data will help us to add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data:

Our Pledge

We pledge to meet fully, and where possible exceed, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

What information do we collect, and how do we use it?

Types of personal data that may be collected or held by us include:

  1. name;
  2. contact details including telephone number, fax number, address, email address, pager number, etc.;
  3. identity card number;
  4. occupation;
  5. age;
  6. nationality;
  7. marital status;
  8. education level;
  9. monthly income;
  10. results, records and accumulative progress from visiting interactive content;
  11. inquiries, suggestions or opinions;
  12. interests and preferences;
  13. computer operating system and details of internet service providers;
  14. credit card number if you place an order with us.

We collect personal data about you from various types of sources and hold such personal data for the following purposes:

  1. sending information in relation to our products and services, activities, competitions, promotions and events;
  2. marketing and promotional purposes for us, our vendors and business partners and other selected companies;
  3. joint marketing schemes with other parties;
  4. customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized marketing and promotional information;
  5. fulfilling your orders for products and services, order processing and payment clearing;
  6. responding to your inquiries;
  7. membership registration and offering benefits and privileges;
  8. collecting statistical information, conducting analysis and providing anonymous reporting for internal and external clients;
  9. conducting surveys relating to our customers, products or services;
  10. evaluation and further enhancement of our products and services;
  11. fulfilling any purpose directly related to the above purposes.
  12. The provision of such personal data is voluntary.

Cookies

We use cookies in order to improve your shopping experience when you visit RICHLUX. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to RICHLUX and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy.

Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at RICHLUX but will still be able to visit selected areas of the site.

Ordering information

When you place an order with RICHLUX you will be asked to provide details such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.

Contests and Promotions

We may from time to time organize or host contests and promotions and in doing so ask for information including your name, email and mailing address, telephone number and customer preferences. We’ll use this information to notify you if you’ve won a contest, and to help shape our future contests or promotions.

Newsletters and Email Promotions

We use email to communicate news and special promotions to our RICHLUX members. If you’d rather not receive these messages, you can choose to do it in my account.

Other

When you click on links and/or ad banners that take you to either third-party web sites or RICHLUX affiliated sites, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the Internet, RICHLUX cannot be responsible for the actions of parties outside our web domain.

Protection of Information

Online payment service is provided by PayDollar. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.

Sharing of Information

All personal data you give us is kept confidential and protected, but we may provide such personal data to the following parties for the same purposes as laid out above in this privacy policy:

  1. our subsidiaries, associated companies and other related companies;
  2. our vendors and business partners;
  3. parties which assist us in carrying out the purposes laid out above in this privacy policy;
  4. parties which participate in joint marketing scheme with us;
  5. any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business;
  6. any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law
  7. RICHLUX may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personal data that uniquely identifies an individual.

Currently, we do not sell, trade, give away or rent your personal data to others apart from those parties mentioned above. We may decide to do so with trusted third-party partners in the future, but you can instruct us not to. We will not sell or disclose any personal data that identifies you to any third party apart from those mentioned above without your approval.

Your consent

By using our website, you consent to the collection and use of your personal data in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of our policies and practices in relation to personal data.

Further Information

If you have questions about this statement, please contact one of our customer care representatives. You may contact our customer service representatives via e-mail to: info@richlux.ch or by mail to:

Sam Sun Company 
13E, Gold King Ind. Building,
35-41 Tai Lin Pai Road, Kwai Chung,
Hong Kong