RICHLUX provides a 14 day period to return the watch in new and unused condition. Purchases made from local stores must be returned to the original point of purchase.
If you are not completely happy with your watch, you must call us within 14 days to obtain a return authorization. Customers must contact our customer service at firstname.lastname@example.org and return the watch to our watch repair centers.
The watch can be returned to our Product Maintenance Department at the following address:
Room E, 13/F, Gold King Industrial Building, Tai Lin Pai Road, Kwai Chung, Hong Kong
If you purchased with a credit card, the original purchase amount, less shipping, will be credited to your credit card. If you purchased by check or money order, a refund check will be mailed to the billing address on your order.
Please return the watch in the original box with all original packing material, manuals, warranty cards and any other materials that came with the watch.
You are responsible for return shipping costs. For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use. We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.
Exchanges after 14 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Richlux reserves the right to qualify excessive use for damaged product.